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Customer Reviews
Based on 2 reviews
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J
I originally purchased two of your lanterns from Costco‘s that I absolutely loved and have on my front porch. So I decided to go directly through your company and purchase two more lanterns for my back porch. You didn’t have the same ones but I chose a different style. When they arrived only one of the lanterns work. I contacted your company and you sent out a replacement top piece to repair the lantern AND that has not worked, so I still have only one working lantern on my back porch. It appears as if the glass part is not cracked or broken, however, when it arrived, it was very foggy looking unlike it’s partner and it fills with water unlike the other. I have yet to get a satisfactory solution to my lantern problem so I am extremely disappointed and would like to get my money back and send this lantern back to you so I can just order myself a new lantern.
Hi Johanna, thank you for reaching out and we're so sorry to hear about what happened and that you're having an issue with the item, we'd love to help you with this and ensure you have an extraordinary experience with us. Please send us a direct message via support@exhart.com or you may call us at 800-775-5503 between 8am-3:30pm pacific time, Mondays-Fridays (Pacific time) so we can review and assist you further. We appreciate your understanding. -Exhart CS Team
K
Most beautiful lights! Best customer service. Thanks John and JoAnn!
Hi Kathleen,
We love hearing about our customer's experiences. We really appreciate your time and effort and we're happy to know that you're loving your customer experience with us. Thank you for your purchase and feedback. Enjoy!! :)
Happy holidays and stay safe :)